Into the 2020, the newest CFPB received 1054 complaints against SPS. SPS rated Count 36 certainly every monetary companies for complaints.
Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % <>. New payment is 4 % <>effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to <>. I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # s. Then they said I wasn’t reporting workman s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and <>for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was <>= ,000,000>, when in reality it is <>, because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.
Grievance Info:
Complete Ailment:The borrowed funds team will not post me personally my statements in good timely styles. I didn’t discovered my personal statement up to five days just before my personal fee is born.
Ailment Facts:
Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called https://paydayloancolorado.net/las-animas/ Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of <0.00>was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer s wishes, they continue to charge interest charges for the <0.00>( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their forbearance program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.
Issue Details:
Complete Problem:Inside my bankruptcy last year my loans was never ever reaffirmed by my personal bank on my financial from the my bank XXXX XXXX exactly who next transferred so it loan so you’re able to SPS Maintenance using this action nothing out of my fee history was become submitted to my domestic mortgage over the past eight age very loan providers you should never even admit me as it does not show that I actually enjoys a house mortgage For this reason this has managed to get hopeless personally to help you refinance otherwise rating a different sort of mortgage with a lower life expectancy appeal speed except that the main one that is getting available with my servicing providers at this time ergo i am inside in a position to availableness my personal guarantee this has been happening for a long time
Providers effect:
We reached this ailment regarding societal archives of your own Consumer Financial Safeguards Bureau (CFPB). You could potentially file their issue with the CFPB right here.